Refund policy

Return & Refund Policy

At thebuynest.in, we want you to feel confident when shopping with us. If your purchase doesn't work out, we're here to help with a straightforward return and refund process.

1. Return Eligibility

You may request a return within [X DAYS] of receiving your order, provided that:

  • The product is unused, unworn, and in its original condition.

  • The product is returned with its original packaging, tags, accessories, and other included items.

  • You provide your order number and proof of purchase.

  • The product is not listed as a non-returnable item below.

To request a return, contact us at [EMAIL ADDRESS] with your order details and the reason for your return.

2. Refund Process

Once we receive and inspect your returned product, we will notify you whether your refund has been approved. If approved, the refund will be processed within [REFUND PROCESSING TIME].

Refunds will generally be issued to your original payment method. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

3. Exchanges

If you receive a defective, damaged, or incorrect product, we may offer a replacement or exchange, subject to availability. Contact us at [EMAIL ADDRESS] within [X DAYS] of delivery to request an exchange.

If the replacement product is unavailable, you may be offered a refund instead.

4. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us at [EMAIL ADDRESS] as soon as possible. Include your order number and clear photos/videos of the product and packaging so we can investigate and resolve the issue quickly.

For confirmed damaged, defective, or incorrect orders, thebuynest.in will cover the reasonable return shipping costs or provide an appropriate return solution.

5. Non-Returnable Items

For hygiene, safety, or other practical reasons, certain products may not be eligible for return. Non-returnable items include:

  • [NON-RETURNABLE ITEM/CATEGORY]

  • [NON-RETURNABLE ITEM/CATEGORY]

  • Products marked as final sale

  • Gift cards or digital products, where applicable

If you're unsure whether an item can be returned, please contact [EMAIL ADDRESS] before sending it back.

6. Return Shipping Costs

For returns due to a change of mind, incorrect selection, or other reasons not caused by our error, the customer will be responsible for the return shipping cost.

If the product is defective, damaged in transit, or incorrectly supplied by us, thebuynest.in will cover the return shipping cost, subject to our return instructions.

7. How to Start a Return

To start a return, email [EMAIL ADDRESS] with:

  1. Your order number

  2. The product you want to return

  3. The reason for the return

  4. Photos/videos, if the product is damaged, defective, or incorrect

Please wait for our return instructions before shipping anything back.

Important: We reserve the right to decline returns that do not meet the eligibility requirements outlined above. Nothing in this policy limits any consumer rights you may have under applicable law.